Dr. Harrison Pugh
Department of Marketing, Entrepreneurship, Hospitality & Tourism
Harrison’s research interests focus on frontline services and customer relationships. His research has examined the use of employee reprimands as a form of service recovery, lost customer requisition, and charitable giving using experimental methods as well as analysis of firm provided behavioral data. Harrison has a history of sales and management experience in both the hospitality and technology industries. He enjoys cooking and has experience as a professional chef.