Faculty and Staff

Dr. Harrison Pugh

Assistant Professor

Department of Marketing, Entrepreneurship, Hospitality & Tourism

Bryan 469 hbpugh@uncg.edu Download Curriculum Vitae

Background

Harrison’s research interests focus on frontline services and customer relationships. His research has examined the use of employee reprimands as a form of service recovery, lost customer requisition, and charitable giving using experimental methods as well as analysis of firm provided behavioral data. Harrison has a history of sales and management experience in both the hospitality and technology industries. He enjoys cooking and has experience as a professional chef.

Research and Awards

A Customer Scorned: Effects of Employee Reprimands in Frontline Service Encounters
Coauthor(s)

Michael K. Brady Lucas M. Hopkins

Publication Date

2018

Journal/Publisher

Journal of Service Research