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Effects of Service Employees’ Negative Personality Traits on Emotional Labour and Job Satisfaction: Evidence from Two Countries

Journal Article
Coauthor(s)

Walsh, Gianfranco, Zhiyong Yang, Jason Dahling, Mario Schaarschmidt, and Ikuo Takahashi

Publication Date

2019

Journal/Publisher

Management Decision

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Dr. Zhiyong Yang

Professor and Department Head

Department of Marketing, Entrepreneurship, Hospitality & Tourism Bryan 441-B z_yang4@uncg.edu 336-334-3763