The Impact of Abusive Supervision on Employees’ Customer Orientation and Job Performance: Roles of Contingent Reward and Contingent Punishment

Journal Article

Yang, Zhiyong, Fernando Jaramillo, Yonghong Liu, Rong Huang, and Weiling Ye

Publication Date

September 17, 2020


European Journal of Marketing

Dr. Zhiyong Yang

Professor and Department Head

Department of Marketing, Entrepreneurship, Hospitality & Tourism Bryan 441-B 336-334-3763