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Service recovery: Blending quality assurance and hospitality

Journal Article

Coauthor(s)

Canziani, B.

Publication Date

2016

Journal/Publisher

Journal of Travel and Tourism Research

Additional Information

pp. 28-48.

Dr. Bonnie Canziani

Associate Professor

Department of Marketing, Entrepreneurship, Hospitality & Tourism Bryan 473 bmcanzia@uncg.edu 336-334-4471