Research

The Effect of Job-Related Demands and Resources on Service Employees’ Willingness To Report Complaints: Germany Versus China

Journal Article
Coauthor(s)

Walsh, Gianfranco, Zhiyong Yang, Patrick Hille, and David Dose

Publication Date

2015

Journal/Publisher

Journal of Service Research

Additional Information

Vol. 18(2), 193-209

Dr. Zhiyong Yang

Professor and Department Head

Department of Marketing, Entrepreneurship, Hospitality & Tourism Bryan 441-B z_yang4@uncg.edu 336-334-3763